Privacy Policy

Fasciamaster (a brand by Fasciaweb BV), located at Derde Kostverlorenkade 2, 1054TN Amsterdam, respects the privacy of all users of its site and ensures that personal information provided to us is treated confidentially. We use your data to process orders as fast and easy as possible. For the other data and information, we will use this information only WITH your consent. Fasciaweb BV will not sell your personal information to third parties. We will only provide your data to third parties which are involved in the execution of your order and to thir parties for the execution of services, if explicit permission is given.

Fasciaweb has no Data Protection Officer, but you can contact us for all privacy-related questions.

This privacy policy was last modified on 05-12-2019.

What is a personal data?

This is data that makes it possible to trace back to an identifiable living individual. For example: a name, home address or e-mail address. You can find more information about  personal data on the website of the European Commission.

In principal, you have no (legal) obligation to share your personal information with us. If you want to use our services or buy our products? Than we need to know the requested data. You are obliged to fill in part of this data, otherwise we will not be able to deliver our service/products properly.

We will process various data from you (explained at the bottom of this page). Which data this is, depends on the service that you use and what information you provide us with. We will only collect data that you enter yourself or that we receive via cookies.

Why do we process personal data?

The processing of these data is necessary to be able to ship your order, to register for a course or to fulfill our legal obligations.

Who is responsible for processing your data?

Fasciaweb BV is responsible for processing your data. Fasciaweb BV monitors how and which data gets processed, for what purposes and for how long. Our address is Derde Kostverlorenkade 2, 1054TN Amsterdam. Customer support is available at info@fasciamaster.com.

General statements

Fasciamaster (a brand by Fasciaweb BV) has the following general statements when it comes to your personal data. We:

  • Respect the privacy of all visitors of our website and our (potential) relations and customers;
  • Will handle your personal data with care;
  • Will not sell your personal data to third parties;
  • Will only share your personal data with parties that deal with its services or when required by law;
  • Adheres to the applicable privacy legislation;
  • Do not put the data in public places.

Which personal data do we process and for which purposes?

This is information which makes it possible to trace back to an individual. For example a name, home address or e-mail address. On the website of the European Commission you can read more about what personal data are: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-personal-data_en

Data Why do we need this data? What is the duration of this data?
Name As Fasciamaster (a brand by Fasciaweb BV) we want to get to know our customers. A name is of great importance and therefore we use it in our communication regarding the order. 7 years – Due to legal obligations regarding the obligation to keep invoices.
Address The address is necessary to deliver the order to the correct address and for the mandatory information on invoices. 7 years – Due to legal obligations regarding the obligation to keep invoices.
Postal code The postcode is necessary to deliver the order to the correct address and for the mandatory information on invoices. 7 years – Due to legal obligations regarding the obligation to keep invoices.
City The place of residence is necessary to deliver the order at the right address and for the mandatory information on invoices. 7 years – Due to legal obligations regarding the obligation to keep invoices.
Phone number To pay for your order, you use a secure payment environment. We must be able to link a payment with iDEAL or a transfer to an order and therefore these data are stored in our administration. When you choose to pay with PayPal we receive the payment status and additionally your name and e-mail address of your PayPal account. We do not store this PayPal data ourselves, but are only visible within the online PayPal environment. Both iDEAL and the other payment methods (Visa / Mastercard, Giropay and Mister Cash / SOFORT) all go through our payment provider Pay.nl. Payment data are protected from the other payment methods in the Pay.nl environment and we do not process them ourselves. We only receive a notification whether a payment has been completed or failed / canceled. 7 years – Due to legal obligations regarding the obligation to keep invoices.
E-mail address You will receive an e-mail to keep you informed about your order, the invoice and the products you buy from us. If you personally consent to this, we can also send you interesting content, targeted offers or our newsletter. Would you like to unsubscribe to our newsletter? Unsubscribe is very easy via the link at the bottom of the e-mails or via the customer service. 7 years – Due to legal obligations regarding the obligation to keep invoices.
Invoice You can view your own invoices in the account. Your invoices include your name, address, place of residence, invoice number, customer number and order number. This can not be adjusted afterwards. 7 years – Due to legal obligations regarding the obligation to keep invoices.

Shipping

This data is necessary to process the order.
Which data do we need? Name, address, postal code, city, phonenumber, e-mailaddress. (Check the following table for extensive explanation of why we need this data).

Data Why do we need this data? What is the duration of this data?
Name As Fasciamaster (a brand by Fasciaweb BV) we want to get to know our customers. A name is of great importance and therefore we use it in our communication regarding the order.
Address The address is necessary to deliver the order to the correct address.
Postal code The postcode is necessary to deliver the order to the correct address.
City The place of residence is necessary to deliver the order at the right address.
Phone number We use your telephone number to report any problems with a shipment.
E-mail address You will receive an e-mail to keep you informed about your shipment.

Returns

This data is necessary to process the order.

Which data do we need? Name, address, postal code, city, phonenumber, e-mailaddress. (Check the following table for extensive explanation of why we need this data).

Data Why do we need this data? What is the duration of this data?
Order number In order to retrieve the relevant order information, we need an order number.
Name We use your name in our communication about the return.
Address The address is necessary to deliver the return to the correct address when necessary.
Postal code The postcode is necessary to deliver the return, if necessary, to the correct address.
City The place of residence is necessary to deliver the return, if necessary, to the right address.
Phone number We use your telephone number to report any problems with the return.
E-mail address You will receive an e-mail to keep you informed of your return.

Webshop account

It is optional to create an webshop account. When you choose to create an account on our website we will process data. If you have an account, you can view your order history or make your next purchase more efficient and convenient.
Which data do we need? Name, e-mail address, shipping address, billing address and telephone number (see the table below for an explanation of why we need this information).

Data Why do we need this data? What is the duration of this data?
Name For personalization reasons, we would like to know your name.
E-mail address To register an account you need an e-mail address on our website.
Shipping address The shipping address can be entered in your account, then it automatically will be pre-entered with your next order..
Invoice address The billing address can be entered in your account, then it automatically will be pre-entered with your next order.
Phone number The telephone number can be entered in your account, then it automatically will be pre-entered with your next order.
Password To log in to your account you will need a password. No one can see your password because it is encrypted within our website.
Invoice You can view your own invoices in the account. Your invoices include your name, address, place of residence, invoice number, customer number and order number. This can not be adjusted afterwards.
Ordernumbers With the order numbers in your account we can retrieve what you have ordered.

Contact forms

If you contact us by contactform, we will process your contact details. We will use this information to contact you.
Form on the page: http://fasciamaster/contact-us/
Which data do we process?
Name, telephone number and e-mail address (see the table below for an explanation of why we have this
data required).

Customer support

For our customers we are always available contact form or mail. If you contact us, we can store your contact details. We will use this information to contact you.
Which data do we process?
Name, telephone number and e-mail address (see the table below for an explanation of why we need this information).

Data Why do we need this data? What is the duration of this data?
Name We would like to use your name when speaking to you during the customersupport and contact.
Business name We would like to use your businessname when speaking to you during the customersupport and contact.
Business phone number If you prefer to contact us by telephone, we need your telephone number.
Phonenumber If you prefer to contact us by telephone, we need your telephone number.
E-mail address E-mail address is necessary to be able to contact. The duration is contracted with our e-mailmarketingprovider or when you choose to recall your consent.

Reviews

We are collecting reviews to show websitevisitors, how other people think about our service and products. For this reason we would also like to receive your opinion regarding our products and services.

Which data do we process?

Name and e-mail address (see the table below for an explanation of why we need this information).

Reviews on fasciamaster.com

Data Why do we need this data? What is the duration of this data?
Name You can use your name, when you decide not to post the review anonymously. However, this is not mandatory.
E-mail address To contact you when you are not satisfied with our service / products, because then we would like to turn you into a satisfied customer and ask for feedback.

E-mail marketing

You can sign up for our newsletter about offers, services and products. This can be done by leaving your e-mail address at our homepage or when creating your account. When you signed up, you will receive a confirmation email. After confirmation, your e-mail address will be added to our mailing list.

General and personal newsletters will keep you informed of the latest news. I.e. to specify the content of the personal newsletters we will check which products you have ordered earlier, which creates a more relevant personal newsletter for you. Unsubscribe from our newsletters is always possible. You can do this via the unsubscribe link at the bottom of each email newsletter or by our customer service.

Which data do we process?

Name, e-mail address (see the table below for an explanation of why we need this information).

Data Why do we need this data? What is the duration of this data?
Name For personalization reasons, we would like to use your name in our mailing. Duration is within our contract with our e-mailmarketingprovider or when you choose to recall your consent.
E-mail address To be able to send you e-mails, we will need your e-mail address. Duration is within our contract with our e-mailmarketingprovider or when you choose to recall your consent.

Website visits

When you visit our shop, we process information about you, such as your IP address and the use of our services. We need this information to offer you a proper functioning of our shop. We will also use this data to maintain our shop, for example for troubleshooting and improving availability or ease of use.

To collect this data and to make the use of our websites and app more pleasant cookies and similar techniques are used, if you agree to this.

Website Why do we need this data? What is the duration of this data?
Client ID – GA In order for Google Analytics to determine whether two different hits belong to the same user, a unique ID associated with that specific user must be sent with each hit. 2 years
IP-address Will be anonymised, by stripping IPs we eliminate the collection of personal data.. 36 months
Device ID’s – GA Used to check whether a visitor is actually a real visitor and not a robot. In that way our advertising budget does not get eaten by robots.
Internet browser To provide a proper functioning website for optimal shopping usage.
Language settings General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.
Web pages General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.
Session length General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.
click behavior General vistiordata is being monitored. We store this data without a personal identification. The main purpose of these data is to optimize our website.

Security

Unfortunately, it might happen that people try to fraud. That is why -in specific situations- we have to use customer data to investigate, prevent or counter fraud. If necessary, we must also share this information with the government. If no suspicious situation occurs, this is obviously not necessary.

Which data do we process?

Name, address, postal code, images, telephone number and IP address (see the table below for an explanation of why we need this information).

Data Why do we need this data? What is the duration of this data?
Name We need your name if we encounter into suspicious activities. n.a.
Address We need your address if we encounter into suspicious activities. n.a.
Postal code We need your postal code if we encounter into suspicious activities. n.a.
City We need your city if we encounter into suspicious activities. n.a.
Phone number We need your phonenumber if we encounter into suspicious activities. n.a.
IP-address We need your ip-address if we encounter into suspicious activities n.a.

Permission

According to the GDPR, legally valid consent must be freely given, unambiguous, informed and specific.

This means that we do not suppress someone to give permission. However, it is possible that not all functions on http://www.fasciq.com work properly if you do not agree with the usage of cookies or that you can not buy/use our products and/or services if you do not agree with the general terms and conditions and the privacy policy.

You will have the opportunity to explicitly provide permission for all data processing on http://www.fasciq.com. I.e for storage and processing of personal data, for an order or course registration, or cookies usage.

You will be informed about the identity of our organization in this privacy policy, our terms & conditions and the contact page on our website. For more information about the various purposes of data processing, which specific personal data we process and how we process your personal data, you can read the tables specified in our privacy policy.

When you have provided us permission, in most cases you have the right to be forgotten and the right to access your data. You can always withdraw your consent at anytime via our customer service via phone or mail, with the exception of necessary legally obliged personal data. The withdrawal does not affect the lawfulness of the processing before your withdrawal.

You can submit a request for insight, correction, removal or portability of your personal data or objection on the processing of your personal data to info@fasciamaster.com Please name as subject: “Personal Details”.

When you have submitted a request, we can check if the request is made by you. For that reason, we can ask you to send a copy of your ID certificate with the request. Please take note of your privacy in this. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers on the ID certificate), document number and Citizen Service Number (BSN) black. We will respond to your request as soon as possible.

Necessary for the execution of an agreement

We have the right to process your personal data if this is necessary for the execution of an agreement. In other words, before you can make a purchase or registration on our website, we need your information to fulfill the agreement. We will only ask the necessary data.

Necessary for fulfilling a legal obligation

For the tax authority purposes it is necessary to process and store some of your personal data. You can read more about the retention periods for personal data. In some cases (i.e. when placing an order) it might be necessary to transfer your personal data to government agencies.

Do we use cookies?

Yes, we use different types of cookies and similar techniques. These are necessary for a proper functioning shop and optimize it, to make it more user-friendly for you. You can read more about all of the cookies we use and why we use them in our cookie statement.

Want to disable cookies? You can always adjust your settings or delete cookies by yourself. In our cookie statement we explain exactly how you arrange this. Good to know: if you turn off cookies, our shop may not function as well.

Sharing data

Fasciamaster will only share your personal details with different parties that support her in the execution of the agreement that she has with you and to comply with any legal obligations. With companies that process your data in our order, we will conclude a processor agreement that complies with the applicable data protection legislation. With this we ensure the same level of security and confidentiality of your data.

Most parties will be inside the European Union. With parties that are located outside the EU, we ensure appropriate safeguards. We will only enter into an agreement with these parties if they are part of the Privacy Shield Framework or if comparable measures are taken to ensure that your data is also safe there.

When choosing a certain payment method, you will be redirected to the relevant provider. In that case, this provider will process your personal data. The privacy policy of the relevant provider than applies.

Security measurements

Fasciamaster finds the security of your data very important. For this reason, she will take care of appropriate technical and organizational measures, so that your data will not get lost or that a third party has access to it. Some of these measures are stated below:

  • This website is secured with a SSL certificate. This will send confidential information, for example that is provided via a contact form, encrypted;
  • This website meets all the requirements that apply to web shops, including using secure payment methods;
  • Our IT systems have been updated and secured;
  • Only authorized personnel / third parties have access to your personal data;
  • We conclude agreements with third parties that process your personal data in our assignment.

Amendments

The rules surrounding the protection of personal data can change constantly. We therefore reserve the right to make changes in this Privacy Statement. Therefore, check this statement regularly.